Softener vs. salt-free conditioner: which is right?

A traditional softener uses ion exchange to actually remove the calcium and magnesium that cause hardness. It is the most complete fix: no scale, easier lathering, softer laundry, and longer appliance life. It uses salt and a small amount of water to regenerate, and a metered head only regenerates when needed, which keeps both in check.

A salt-free conditioner does not remove the minerals; it changes their structure so they do not stick and form scale. It uses no salt and no backwash, which suits homes that want low maintenance or have drainage or sodium concerns. You will not get the slippery softened-water feel, but you will get strong scale control.

Which is right comes down to your hardness level, your household, and your preferences. A free in-home test gives us the number, and we recommend the option that fits your home and water.